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Our Refund Promise

Refund and Return Policy

Last Updated: June 14, 2025

Overview

At The Sawdust Workshop, we want you to be completely satisfied with your digital product purchases. This Refund and Return Policy explains our policies for refunds, returns, and exchanges for all products sold through our website and affiliate partners.

Digital Products Refund Policy

Standard Refund Period

  • 30-day Money-back Guarantee from the date of purchase
  • Applies to all digital products sold directly by The Sawdust Workshop
  • No questions asked within the first 30 days

Eligible Refund Reasons

We will provide full refunds for:

  • Technical Issues: Product files are corrupted, incomplete, or inaccessible
  • Misrepresentation: Product significantly differs from the description
  • Duplicate Purchases: Accidental multiple purchases of the same product
  • Payment Errors: Unauthorized or incorrect charges
  • Accessibility Issues: Product format incompatible with standard software

Refund Conditions

  • Must be requested within 30 days of purchase
  • Original purchase receipt or order confirmation required
  • Access to the digital product will be revoked upon refund processing
  • Refunds processed through original payment method

Products NOT Eligible for Refunds

No Refund Situations

  • Change of Mind after downloading or accessing the product
  • Lack of Use or failure to implement the information
  • Skill Level Mismatch if product difficulty was clearly described
  • Software Compatibility issues with outdated or non-standard software
  • Personal Circumstances that prevent you from using the product
  • Requests After 30-day Period (except in exceptional circumstances)

Exceptional Circumstances

We may consider refunds beyond 30 days for:

  • Proven fraud or unauthorized charges
  • Significant technical errors on our part
  • Legal or regulatory issues requiring refunds

ClickBank Purchases

ClickBank Refund Policy

For products purchased through ClickBank:

  • 60-Day Refund Period (ClickBank's standard policy)
  • Refunds processed directly through ClickBank
  • Contact ClickBank customer service for refund requests
  • ClickBank's terms and refund policies apply

How to Request ClickBank Refunds

  • ClickBank Customer Service: Visit ClickBank's customer support
  • Order Lookup: Use your receipt number or email address
  • Direct Processing: ClickBank handles the entire refund process
  • Timeline: Typically processed within 5-7 business days

Refund Request Process

How to Request a Refund

  • Order number or receipt
  • Product name and purchase date
  • Reason for refund request
  • Any relevant screenshots or documentation

Required Information

  • Full Name used for the purchase
  • Email Address associated with the order
  • Order Confirmation number
  • Date Of Purchase
  • Specific Reason for the refund request

Refund Processing Timeline

  • Initial Response: Within 48 hours of request
  • Review Period: 3-5 business days for evaluation
  • Processing Time: 5-10 business days after approval
  • Payment Method: Refund to original payment source

Partial Refunds

When Partial Refunds Apply

  • Bundle Purchases: Refund for specific items within a bundle
  • Technical Issues: Partial compensation for incomplete products
  • Service Interruptions: Compensation for temporary access issues

Partial Refund Calculation

  • Based on individual product values within bundles
  • Proportional to the issue or problem experienced
  • Minimum partial refund amount: $5.00

Exchange Policy

Product Exchanges

  • No Direct Exchanges for digital products
  • Request refund and make new purchase if different product desired
  • Bundle Upgrades: Contact us for upgrade pricing options

Format Changes

  • File Format Issues: We'll provide alternative formats when available
  • Compatibility Problems: Alternative versions may be available
  • No Additional Charge for format changes of the same product

Dispute Resolution

Internal Resolution

  • 1 Direct Contact: Start with email to our customer service
  • 2 Escalation: Supervisor review for complex issues
  • 3 Documentation: Keep records of all communications
  • 4 Timeline: Most issues resolved within 7 business days

External Dispute Resolution

If internal resolution fails:

  • 1 Payment Processor Disputes: Contact your credit card company or PayPal
  • 2 ClickBank Disputes: Use ClickBank's dispute resolution process
  • 3 Legal Action: Governed by Tennessee state law (see Terms and Conditions)

Fraud Prevention

Security Measures

  • All refund requests are reviewed for legitimacy
  • Multiple refund requests may require additional verification
  • Suspicious activity may result in account restrictions

Abuse Prevention

  • Pattern Monitoring: Excessive refund requests may be flagged
  • Account Restrictions: May apply to accounts with abuse patterns
  • Legal Action: Reserved for cases of clear fraud or abuse

Special Circumstances

Technical Issues on Our End

If we experience:

  • Server Problems preventing downloads
  • File Corruption in our systems
  • Payment Processing Errors

We will provide:

  • Immediate resolution when possible
  • Full refunds if resolution isn't feasible
  • Compensation for significant inconvenience

Force Majeure

Refunds may be delayed due to circumstances beyond our control:

  • Natural disasters
  • Government regulations
  • Payment processor outages
  • Cyber attacks or security breaches

International Customers

Currency Considerations

International Payment Methods

  • Refunds processed in original purchase currency
  • Exchange rate fluctuations may affect final amount received
  • Currency conversion fees may apply (bank-dependent)
  • PayPal: Standard international refund processing
  • Credit Cards: Subject to international transaction policies
  • Wire Transfers: May incur additional processing fees

Record Keeping

Our Records

We maintain records of:

  • All purchase transactions
  • Refund requests and processing
  • Customer communications
  • Product access logs

Your Records

Please keep:

  • Purchase confirmations and receipts
  • Download confirmations
  • Email communications with our support team
  • Screenshots of any technical issues

Policy Updates

Changes to This Policy

  • Updates may be made to reflect business changes
  • Significant changes will be communicated via email
  • Current policy applies to all future purchases
  • Previous purchases subject to policy in effect at time of purchase

Contact Information

Customer Service

Email: william@thesawdustworkshop.com
Response Time: Within 48 hours
Business Hours: Monday-Friday, 9 AM - 5 PM CST

Refund Requests

Please include "REFUND REQUEST" in the email subject line for faster processing.

Legal Disclaimer

This refund policy:

  • Is subject to our Terms and Conditions
  • Complies with applicable consumer protection laws
  • Does not affect your statutory rights as a consumer
  • Is governed by Tennessee state law

Important: This policy should be read alongside our Terms and Conditions, Privacy Policy, and other legal documents. For ClickBank purchases, ClickBank's refund policy takes precedence.

Last Updated: June 14, 2025